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Deskside Support Technician

Employer description:

We don't need suits or ties to prove our professionalism every day. In Kroll, we work with managers not for the managers. Most managers come from internal recruitment as continuous development of the company provides many opportunities for employees - we consider our employees as first when filling in new positions. For us, development is not only technical skills. We support raising the entire career path, help to educate and develop all skills - including the "soft" ones by organizing regular workshops, full of practical exercises boosting assertiveness and the negotiations skills. We work in an international environment, using English on a daily basis - for those who do not feel quite confident, we offer language classes with native speaker. We work closely with US teams, that understand and respect the difference of time zones

Requirements:

• bachelor’s degree in technology-related field preferred or equivalent experience
• fluent English (B2-C1, written and spoken)
• previous experience working in a Deskside support role
• demonstrable experience of desktop/laptop hardware troubleshooting and configuration
• good understanding of Windows 7, Microsoft Office, Microsoft Outlook troubleshooting, support and set up
• good knowledge of Active Directory administration, Network Printing troubleshooting and support
• good understanding of Wireless Devices, Mobile phones, BlackBerry, Wireless Network connectivity troubleshooting, support, and set up
• demonstrated experience of working in an ITIL best practice environment with familiarity with Change, Incident and Problem Management
• good communication skills, both written and oral
• good problem solving skills
• good organisational and time management skills

Company offers:

• international working environment for a worldwide leader in Data Recovery, Computer Forensics, Electronic Discovery and Legal Technologies
• involvement in advanced, best in class technology solutions
• comfortable work environment
• friendly, fast paced atmosphere
• open - minded team of creative, innovative, software engineering driven colleagues
• professional - growth opportunities
• attractive package of benefits

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